Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how energycasino collects, uses, and protects your personal information when you use our website and services. By registering an account or using our platform, you agree to the practices described herein.

This policy applies exclusively to the services provided by our platform. It does not apply to third-party websites, external links, or services that you may visit after leaving our domain. We encourage you to review the privacy policies of any third-party sites you interact with.

2. Personal Information We Collect

To provide a seamless and secure gaming experience, we collect information categorized as follows:

• Account and Identity Data Username, email address, phone number, and date of birth to establish your account and verify your eligibility to play.
• Verification Documents Identification documents provided during the KYC (Know Your Customer) process to prevent identity theft and ensure legal compliance.
• Payment Data Payment method details and transaction history to process deposits and withdrawals accurately.
• Gaming and Transaction Activity Records of games played, bets placed, winnings, and losses to manage your account and detect unusual patterns.
• Technical Data IP address, browser type, device identifier, and operating system to optimize site performance and security.
• Communication Records Logs of your interactions with our support team to resolve queries and improve our service.

3. How We Collect Data

We gather information through three primary channels:

• Directly from You: Information you provide when registering, updating your profile, or contacting support.
• Automatically: Data collected via cookies and server logs while you navigate our platform.
• Partner Service Providers: Data received from our payment processors and identity verification partners to ensure transaction validity.

4. Why We Use Data

Your data is used solely for purposes that benefit your experience and maintain the integrity of our platform:

• Account Management: Creating and maintaining your user profile.
• Financial Transactions: Processing deposits and withdrawals efficiently.
• Security and Compliance: Verifying age and identity to prevent fraud, money laundering, and multi-accounting.
• Personalization: Tailoring the content and offers displayed to match your preferences.
• Legal Obligations: Fulfilling mandatory requirements applicable to gambling operators in the Philippines.
• Marketing: Sending promotional updates only if you have explicitly opted in to receive them.

5. When We Share Data

We do not sell your personal data to third parties. We only share information when necessary:

• Service Providers: With partners who handle payment processing, identity verification, and technical hosting.
• Legal Authorities: When required by applicable law or to respond to legitimate legal requests from government agencies.

6. How We Protect Data

We implement robust technical and organizational measures to safeguard your information:

• Encryption: Using industry-standard encryption protocols for data in transit.
• Access Control: Restricting internal access to personal data to only those employees who require it for their role.
• Payment Isolation: Ensuring sensitive payment details are handled by specialized providers and not stored in plain text on our servers.
• Active Monitoring: Continuously scanning for security vulnerabilities to prevent unauthorized access.

7. Cookies and Tracking

We use cookies to improve your user experience and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location and the nature of the data, you have the following rights:

• Access & Correction: Request a copy of your data or correct inaccuracies.
• Deletion & Portability: Request the removal of your data or its transfer to another service.
• Objection & Withdrawal: Object to specific data processing or withdraw your consent for marketing.

To exercise these rights, please contact our support team through the channels available on our Support Page. Please note that even after account closure, we must retain certain data as required by anti-money laundering and gambling regulations.

9. How Long We Retain Data

Personal data is retained for the duration of your active account lifecycle. Once an account is closed, we retain specific information for the period required by applicable law in the Philippines to comply with regulatory and legal obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will terminate the account and void any associated funds immediately. Parents or guardians who believe a minor is using our platform should report the account via our support channels.

11. Cross-Border Transfers

Some of our technical and payment providers operate outside of the Philippines. When data is transferred across borders, we ensure that appropriate safeguards are in place to protect your information to a standard consistent with our privacy commitments.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage users to regularly check the "Last Updated" date at the top of this page to stay informed.

13. Contact Us

If you have any questions or concerns regarding your privacy or the processing of your personal data, please reach out to us via the official contact methods listed on our Support Page.